Policy

At Côtes de Ciel (Holmes Family Winery LLC) we respect your concerns about privacy. The privacy statement below describes the information that we collect, how we use that information and under what conditions we will disclose this information.

On the Website

Contact Us – Our ‘Contact’ page provides an email address which your email client uses to construct an email message. The information you enter in the email is up to you. We recommend you include a name and a phone number in the message. Due to security concerns with email messages, you should refrain from putting and personal identifying information such as a credit card or birth date. We will only use the information that arrives via email to address the subject of the email itself. This may include sharing this information with a vendor if necessary. If you have positive feedback about our wines, we may reach out to you to ask for permission to publicly use your comments.

Join Our Mailing List – Our mailing list allows you to receive newsletters regarding our wines, upcoming events, invitations and special offers. If you sign up to receive our newsletters, we will ask you to provide contact and interest information such as name, email address, physical address (optional), age and information interests. We will use this information in newsletter preparation and for marketing analysis. We may share this information with vendors; however, the use will be restricted strictly to the preparation of newsletters for Côtes de Ciel (Holmes Family Winery LLC) or marketing analysis. You may stop newsletter delivery by email, by clicking the ‘Unsubscribe’ link at the bottom of the newsletter.

On-line Purchases
If you choose to make a purchase online we will collect the information required to complete the order. This includes your name, email address, billing address, ship-to address, credit card information and age among other items. We use this information to process your order, communicate with you about our products, send promotions, and collect feedback on your experience on this site. This information may be shared with payment processors and logistics companies to facilitate completion of the orders.

General Website Usage

We may collect information about website usage using automated means such as tracking cookies for the purpose of improving the website experience. This information may be shared with vendors; however, its usage will be strictly limited to the purpose of improving the customer experience.

We may provide links to third-party websites. These sites are solely responsible for maintaining and implementing their own privacy policy. The user is encouraged to be aware of the third-parties privacy policy, prior to sharing information.

In person communications

In general, our privacy policy regarding in-person communications, matches our web policies:
Contact Form – If you fill out a paper contact form, we will ask you for a name, email address, mailing address, and questions about what interests you. Additionally, there may be a check box to be added to our mailing list. The more information you include the better we can server you. Due to security concerns, you should refrain from putting any personal identifying information such as a credit card number or birth date on a contact form. We will only use the information collected to address your service your request. If you have positive feedback about our wines, we may reach out to you to ask for permission to publicly use your comments.

Join Our Mailing List – If you use the contact form or if during an in-person sale, you ask to be added to the mailing list, we will transfer the requisite information into our databases. We will use this information in newsletter preparation and marketing research; At times we may share this information with vendors; however, the use of this information by the vendor will be restricted strictly to the preparation of newsletters for Côtes de Ciel (Holmes Family Winery LLC) or market analysis. You may stop newsletter delivery by email, by clicking the ‘Unsubscribe’ link at the bottom of the newsletter.

Purchases – If you make in-person purchases, we will collect the information necessary to complete the order. This includes your name, email address, billing address, ship-to address, credit card information and age among other items. We use this information to process your order, communicate with you about our products, send promotions, and collect feedback on your experience on this site. This information may be shared with payment processors and logistics companies to facilitate completion of the orders.